Privacy Policy for Eldercare Nexus

This Privacy Policy describes how Eldercare Nexus ("we," "us," or "our") collects, uses, and discloses information in connection with your use of our online platform and services, which include eligibility assessment for senior support, personalized care plan generation, resource navigation for eldercare services, secure document management for applications, and access to community outreach and educational workshops. We are committed to protecting your privacy and handling your data in an open and transparent manner in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Singapore's Personal Data Protection Act (PDPA).

1. Information We Collect

We collect various types of information to provide and improve our services to you:

• Personal Data You Provide: This includes information you voluntarily provide when registering an account, submitting applications, or interacting with our services. This may include, but is not limited to:
  • Contact details (e.g., name, address, phone number, email address)
  • Demographic information (e.g., age, marital status, nationality)
  • Health information (e.g., medical conditions relevant to care eligibility)
  • Financial information (e.g., income details for eligibility assessments)
  • Family and caregiver details
  • Login credentials (username, password)
  • Any other information you choose to provide in documents uploaded for secure management.
• Usage Data: We automatically collect information on how our site is accessed and used. This Usage Data may include information such as your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

2. How We Use Your Information

Eldercare Nexus uses the collected data for various purposes:

• To provide and maintain our services, including eligibility assessments and personalized care plan generation.
• To facilitate secure document management for applications and related processes.
• To navigate and connect seniors with local support programs and resources.
• To notify you about changes to our services.
• To allow you to participate in interactive features of our service when you choose to do so.
• To provide customer support and respond to your inquiries.
• To monitor the usage of our service and improve user experience.
• To detect, prevent, and address technical issues.
• To deliver relevant community outreach and educational workshop information.
• To fulfill any other purpose for which you provide it.

3. Legal Basis for Processing Personal Data (GDPR)

Our legal basis for collecting and using the personal data described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it:

• The processing is necessary for the performance of a contract with you (e.g., providing care plan generation).
• You have given us explicit consent to do so (e.g., for certain types of health data).
• The processing is in our legitimate interests and not overridden by your data protection rights (e.g., for service improvement).
• To comply with the law (e.g., regulatory requirements).

4. Disclosure of Your Information

We may disclose your personal information in the following situations:

• Service Providers: We may employ third-party companies and individuals to facilitate our service ("Service Providers"), to provide the service on our behalf, perform service-related services, or assist us in analyzing how our service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• For Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to:
  • Comply with a legal obligation.
  • Protect and defend the rights or property of Eldercare Nexus.
  • Prevent or investigate possible wrongdoing in connection with the service.
  • Protect the personal safety of users of the service or the public.
  • Protect against legal liability.
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

5. Data Security

The security of your data is paramount to us. We implement robust security measures, including encryption and access controls, to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We utilize secure document management systems to safeguard sensitive information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Data Retention

Eldercare Nexus will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

7. Your Data Protection Rights

Depending on your location and applicable law, you may have the following data protection rights:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: You also have the right to withdraw your consent at any time where Eldercare Nexus relied on your consent to process your personal information.

To exercise any of these rights, please contact us using the contact details provided below.

8. Links to Other Sites

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By Mail: Eldercare Nexus, 2847 Ang Mo Kio Avenue 6, #07-02, JTC Ang Mo Kio Industrial Estate, Singapore, Central Region, 569842, Singapore